ManageEngine ServiceDesk Plus vulnerable to cross-site scripting


ManageEngine ServiceDesk Plus provided by Zoho Corporation is a help desk software. ManageEngine ServiceDesk Plus contains a stored cross-site scripting (CWE-79) vulnerability.

Akihito Mukai and Tomoshige Hasegawa reported this vulnerability to IPA.
JPCERT/CC coordinated with the developer under Information Security Early Warning Partnership.
CVSS Severity (What is CVSS?)

CVSS V3 Severity:
Base Metrics 5.4 (Medium) [IPA Score]
  • Attack Vector: Network
  • Attack Complexity: Low
  • Privileges Required: Low
  • User Interaction: Required
  • Scope: Changed
  • Confidentiality Impact: Low
  • Integrity Impact: Low
  • Availability Impact: None
CVSS V2 Severity:
Base Metrics 4.0 (Medium) [IPA Score]
  • Access Vector: Network
  • Access Complexity: Low
  • Authentication: Single Instance
  • Confidentiality Impact: None
  • Integrity Impact: Partial
  • Availability Impact: None
Affected Products

Zoho Corporation
  • ManageEngine ServiceDesk Plus versions prior to 9.2


An arbitrary script may be executed on a web browser of a user that is logged in.

[Update the software]
Update to the latest version according to the information provided by the developer.
Vendor Information

Zoho Corporation
CWE (What is CWE?)

  1. Cross-site Scripting(CWE-79) [IPA Evaluation]
CVE (What is CVE?)

  1. CVE-2016-4888

  1. JVN : JVN#50347324
  2. National Vulnerability Database (NVD) : CVE-2016-4888
Revision History

  • [2016/09/29]
      Web page was published
      References : Content was added