[Japanese]

JVNDB-2016-000171

ManageEngine ServiceDesk Plus uses an insecure method for cookie generation

Overview

ManageEngine ServiceDesk Plus provided by Zoho Corporation is a help desk software. ManageEngine ServiceDesk Plus uses an insecure method for generating cookies.

Akihito Mukai and Tomoshige Hasegawa reported this vulnerability to IPA.
JPCERT/CC coordinated with the developer under Information Security Early Warning Partnership.
CVSS Severity (What is CVSS?)

CVSS V3 Severity:
Base Metrics 3.7 (Low) [IPA Score]
  • Attack Vector: Network
  • Attack Complexity: High
  • Privileges Required: None
  • User Interaction: None
  • Scope: Unchanged
  • Confidentiality Impact: Low
  • Integrity Impact: None
  • Availability Impact: None
CVSS V2 Severity:
Base Metrics 2.6 (Low) [IPA Score]
  • Access Vector: Network
  • Access Complexity: High
  • Authentication: None
  • Confidentiality Impact: Partial
  • Integrity Impact: None
  • Availability Impact: None
Affected Products


Zoho Corporation
  • ManageEngine ServiceDesk Plus versions prior to 9.2

Impact

If an attacker obtains a user's cookie, the password contained in the cookie can be easily guessed.
Solution

[Update the software]
Update to the latest version according to the information provided by the developer.
Vendor Information

Zoho Corporation
CWE (What is CWE?)

  1. No Mapping(CWE-Other) [IPA Evaluation]
CVE (What is CVE?)

  1. CVE-2016-4890
References

  1. JVN : JVN#72559412
  2. National Vulnerability Database (NVD) : CVE-2016-4890
Revision History

  • [2016/09/29]
      Web page was published
    [2017/05/23]
      References : Content was added

Date Public2016/09/29
Date First Published2016/09/29
Date Last Updated2017/05/23